Terms and Conditions
These Terms apply to enrolments made on or after the effective date above. If you enrolled before that date, the terms in effect on your enrolment date continue to apply to you unless we agree otherwise in writing.
By accessing livinglightreset.com, booking a consultation, taking our quiz, or enrolling in any Living Light program, you agree to these Terms. Please read them before proceeding.
1. About us
Living Light Reset is a metabolic coaching program operated by Living Proof Clinic Inc. (DBA Living Proof Institute), an Ontario corporation, led by Dipa Chauhan.
Registered address: 77 City Centre Drive, Suite 501, Mississauga, Ontario, L5B 1M5, Canada
Email: info@becomeproof.com
Phone: 905-267-8568
2. Your consumer rights come first
Nothing in these Terms takes away or limits any right you have under Ontario’s Consumer Protection Act, 2002, or under any other consumer protection law that applies to you. If any part of these Terms conflicts with those rights, your legal rights win and that part does not apply to you.
3. Eligibility
Our programs are open to adults aged 18 and over who want support with metabolic health, weight management, energy, and general wellness. By enrolling you confirm you are at least 18.
Our programs do not replace medical care. If you have a diagnosed medical condition, are pregnant or breastfeeding, have a history of an eating disorder, or take prescription medication that could be affected by changes to diet or activity, please speak with your physician before enrolling.
4. What we offer
- Metabolic Roadmapping Call. A 60 minute one-to-one consultation with a member of Dipa’s team to identify your main metabolic blockers and clarify next steps. There is no obligation to enroll in anything afterwards.
- Living Light Full Program. A 12 week metabolic reset including DNA, Oura, and food inflammation testing, a personalised roadmap, weekly live Q&A sessions with Dipa, and a personal exit blueprint.
Program content, schedule, and format may change. If we make a change that materially reduces what you have paid for, we will tell you in advance and offer you a choice between the revised program and a refund of the portion you have not yet received.
5. Prices, currency, and tax
Prices are shown at checkout before you confirm payment. The currency is stated at checkout. Applicable taxes, if any, are shown separately at checkout before you pay. The total you will be charged, including all mandatory fees, is displayed before you confirm.
6. Payment
Payments are processed by Practice Better, Stripe, and ThriveCart. By submitting payment you authorise the charge to your chosen payment method.
- Where a payment plan is offered, the instalment amounts, the number of instalments, and the dates they will be taken are shown before you agree.
- A payment plan is a way of spreading the cost of the whole program. It is not a subscription you can stop part-way. If you stop paying, we do not cut off your access. You keep full access to everything you enrolled in, for the full duration of the program, including materials, community, and live sessions. The remaining instalments stay payable, because you are still receiving everything you agreed to buy.
- If you want to leave the program altogether rather than simply stop paying, your cancellation rights are in Section 7.
- Fees paid to third-party testing providers are governed by those providers’ own payment and refund terms.
- Accounts more than 30 days in arrears may be referred for collection, after we have given you written notice and a reasonable opportunity to bring the account up to date.
7. Cancellation and refunds
7.1 Ten-day cooling-off period
You may cancel your enrolment in the Living Light Full Program for any reason, without penalty, within 10 days of receiving your written copy of the agreement. You will receive a full refund of everything you have paid, within 15 days of your notice. To cancel, email info@becomeproof.com with your name and the program you enrolled in. You do not need to give a reason.
One exception applies. If you ask us to ship your genomic testing kit or begin lab processing during those ten days and you then cancel, we may retain the cost of that testing. We will tell you the exact amount before we ship, so you can decide whether to go ahead or wait until your ten days have passed.
7.2 Metabolic Roadmapping Call
You may cancel or reschedule at no charge with at least 24 hours notice. With less than 24 hours notice, or if you do not attend, the session fee may be forfeited.
7.3 After the cooling-off period
Once the ten days have passed, fees are non-refundable. In return, your access does not stop. You keep everything you enrolled in for the full program period, whether or not you continue to attend, and whether or not you are paying by instalments.
The specific commitments we make about your program, including anything we agree about your goals and your progress, are set out in the program agreement you sign at enrolment. Section 2 applies throughout: whatever rights the law gives you, you keep. If something goes wrong and you feel this is unfair in your circumstances, contact us.
8. Health disclaimer and scope of practice
Living Light Reset is a wellness and metabolic coaching program. Dipa Chauhan and the Living Light team work in a coaching and wellness capacity through this program, not as licensed medical practitioners delivering regulated healthcare services.
- Nothing in our program, website, consultations, emails, or communications is medical advice, diagnosis, or treatment.
- We do not prescribe medication, order laboratory tests in a physician’s capacity, or diagnose medical conditions.
- Program recommendations are educational and wellness-focused.
- You are responsible for consulting your physician before changing your diet, exercise, supplements, or medication.
- In a medical emergency, contact emergency services immediately.
9. Genomic testing
Where your package includes genomic testing through MaxGen:
- Testing is carried out by MaxGen under its own terms and consent process. Taking the test is voluntary: you give your consent directly to MaxGen, separately from your agreement with us, and you may decline. If you would prefer not to take part in genomic testing, contact us before you enroll and we will talk you through the options.
- Results are used to personalise your Living Light protocol. They are not a clinical genetic diagnosis.
- You retain ownership of your genetic data. We do not share it with anyone beyond MaxGen for the purpose of carrying out the testing you ordered.
- Genomic data is handled under the protections described in our Privacy Policy.
10. Wearable device data
Some program tiers use an Oura Ring to track sleep, recovery, and readiness. Oura data is governed by Oura Health’s own terms and privacy policy. Data you choose to share with us from your device is used only to support your coaching.
11. Intellectual property
Program materials, curricula, coaching frameworks, videos, worksheets, recipes, and content provided through Living Light Reset are the intellectual property of Living Proof Clinic Inc. (DBA Living Proof Institute) You may use them for your own personal wellness. You may not reproduce, resell, distribute, or share them.
12. Community standards
Where your program includes a community platform, group sessions, or live calls, you agree to:
- Treat members and staff with respect.
- Keep confidential any personal health information other members share.
- Not record sessions without written permission.
- Not share or sell program materials.
We may remove someone from the community for a serious or repeated breach. Before we do, we will give written notice and, where the circumstances allow, an opportunity to respond. If we remove you, you remain entitled to a refund for the portion of the program not delivered, unless the removal follows conduct that harmed another participant.
13. Testimonials and marketing
If you give us a testimonial, review, or before-and-after photo, you grant us a non-exclusive, royalty-free licence to use it in our marketing, on our website, and on social media. You may withdraw that permission at any time by writing to info@becomeproof.com. We will remove the material from anything we control within 30 days, though we may not be able to recall material already printed or distributed offline.
All testimonials reflect genuine individual experiences. Results are not typical and individual outcomes vary.
14. Advertising and endorsement disclosures
We follow the advertising rules that apply to us in both countries where we sell.
- In Canada, the Competition Act and the Competition Bureau’s deceptive marketing provisions govern our performance claims and testimonial advertising. Any claim we make about the results our program produces is based on testing and records carried out before the claim is published.
- In the United States, the Federal Trade Commission’s Endorsement Guides and health advertising guidance apply.
Where anyone giving a testimonial or endorsement has a material connection to us, including payment, free or discounted program access, an affiliate arrangement, or a professional or family relationship, that connection is disclosed close to the testimonial. Weight loss and health outcome figures in our marketing describe individual results and are not guarantees.
15. Limitation of liability
To the fullest extent permitted by law, Living Proof Clinic Inc. (DBA Living Proof Institute), its founders, team members, and affiliates are not liable for indirect, incidental, special, or consequential damages arising from your participation in a program or use of this website. Our total liability for any claim is limited to the amount you paid for the specific service the claim relates to.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited, including the statutory warranty of reasonably acceptable service quality under Ontario’s Consumer Protection Act, 2002.
16. Indemnity
You agree to indemnify Living Proof Clinic Inc. (DBA Living Proof Institute), Dipa Chauhan, and their agents against claims, losses, or damages arising from your breach of these Terms or your misuse of program materials. This does not apply to anything caused by our own negligence or breach.
17. Warranties
Except as stated in these Terms and as required by law, our programs and website are provided as they are. We do not warrant that participation will produce any specific health outcome, weight loss, or other result. This does not affect the statutory warranties that apply to consumer services in Ontario.
18. Accessibility
We are committed to making our website and programs usable by everyone. If an accessibility barrier prevents you from using our website or taking part in a program, contact us and we will provide the information or service in another format where we reasonably can. See our Accessibility Statement.
19. Privacy
Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.
20. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there.
If you have a problem, please contact us first at info@becomeproof.com. We will acknowledge within 3 business days and try to resolve it with you directly. Most issues are settled this way.
If we cannot resolve it, you may bring your claim in the courts of Ontario. If you live elsewhere, you may also have the right to bring a claim in the courts where you live, and nothing here prevents that.
We may agree with you to use mediation or arbitration to resolve a dispute, but only if you choose that route after the dispute has arisen. You are not required to arbitrate, and you keep every right you have to take part in a class proceeding.
21. General
- If any part of these Terms is found unenforceable, the rest continues to apply.
- We may not transfer our obligations to you without telling you.
- These Terms, together with the Privacy Policy, the Disclaimer, and your enrolment confirmation, are the whole agreement between us.
- These Terms are written in English. Nous pouvons fournir une version française sur demande.
22. Changes to these Terms
We may update these Terms. The “Last updated” date shows the most recent revision. Changes apply to enrolments made after the change is published. For an existing program you have already paid for, we will not change the terms part-way through in a way that reduces your rights, unless you agree.
23. Contact
Living Proof Clinic Inc. (DBA Living Proof Institute), operating as Living Light Reset
77 City Centre Drive, Suite 501
Mississauga, Ontario, L5B 1M5, Canada
Phone: 905-267-8568
Email: info@becomeproof.com
Website: livinglightreset.com